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Return Policy

Returns

This returns policy is applicable to all purchases made from www.cellmart.nz

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Products below are excluded from this guarantee, except where they are faulty:

- Headphones
- Gift Cards, SIM Cards, Recharge Cards and Vouchers i.e. iTunes 
- Unsealed Printer Cartridges
- Software

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
-Any item not in its original condition is damaged or missing parts for reasons not due to our error
-Any item that is returned more than 15 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Change of Mind
Please choose your product/s carefully, as Cellmart Limited do not usually provide refunds for products where you have simply changed your mind. This includes returns where you have selected a size of an item that doesn’t fit you, or where you simply selected the wrong product.

Incorrectly supplied products
If you have been accidentally supplied the wrong product, Cellmart Limited will supply the correct product (where it is available) or issue a credit/refund.
In order to supply the correct product, the incorrect product will first need to be returned to us. Cellmart Limited can arrange the collection of the incorrect product by courier.
In this scenario we will need to be notified within 7 days of purchase/delivery and the incorrect product supplied must be in resalable/unused condition.

Products damaged in transit
If your product has been damaged during transit to your delivery address we will replace your product, or issue a credit/refund where a suitable replacement is not available.
The Customer is responsible to inspect all goods received from Cellmart Limited upon arrival. In instances where goods have been damaged in transit, the Customer must report this to Cellmart Limited within 3 days of receipt of the product. Failure to report physical damage on arrival within 3 days of receipt may result in denial of warranty for physical damage.

Products that are faulty upon arrival / first use
If the product you received is faulty upon arrival / first use, Cellmart Limited will either repair or replace your product, or issue a credit/refund where a suitable replacement is not available.
In order to repair, replace or issue a credit/refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty.
If you return a product to us that is not faulty, you may be liable for a testing fee and freight charges to return the product to you.
All returns of this nature must be made within 7 days of purchase/delivery and we can arrange the collection of your product by courier.

Products that are faulty within the warranty period
If your product is faulty or has stopped working as intended and is still within the warranty period specified when you purchased your product, Cellmart Limited will repair or replace your product or issue a credit/refund where a suitable replacement is not available.
In order to repair, replace or issue a credit/refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty.
Returns of this nature can be made any time within the warranty period and it is your responsibility to cover any costs of returning the product to us.

Testing fees and return freight
If you return a product to us that is not faulty, you may be liable for a testing fee and freight charges to return the product to you.

Late or missing refunds (if applicable)

If you pay by Credit Card, Paypal or Poli payment, you will receive the refund into your credit card or bank directly by them. If you have paid in our bank using internet banking, please provide your bank account details for refund. If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@cellmart.nz.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged in transit. If you need to exchange it for the same item, send us an email at sales@cellmart.nz and send your item to PO Box 23432, Hunters Corner, Papatoetoe Auckland 2155, New Zealand

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your faulty product, you should mail your product to PO Box 23432, Hunters Corner, Papatoetoe Auckland 2155, New Zealand

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping a faulty item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.